The cancellation policy can be found on this link.
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FAQs: Frequently asked questions
Do you have an office for us to come to and discuss our group booking requirements? Yes, we do. Please contact us so we can arrange a suitable appointment for you. admin@staynorwichapartments.com
If I make a reservation, will I receive a booking confirmation? Yes, you will receive an email with the dates you have booked with the property address and a link to our guest app that gives you information on local shops, cafes and bars, along with local information and our online map.
Can you arrange accommodation for large groups? Yes, we can. Please get in touch with us with your requirements.
Do you have an out-of-office hours contact should we have any issues? Yes, You will receive a dedicated contact person when you confirm your booking.
Do you take bookings for 28-night stays? Yes, we do take bookings for 30-night stays or more. Weekly housekeeping is included in all long-stay reservations.
Can you guarantee a parking space with my booking if needed? Yes, we can.
Are wifi, towels, bedding, kitchen plates, pots, pans and utensils also provided? Yes, all is provided and inclusive of the rental rate.
Do I have to pay a security or damage deposit? A £100 refundable damage deposit is normally taken for each booked apartment and is refunded subject to known issues one day after check-out.
What payment methods do you accept? Bank transfer - Online secure payment link - In-person debit/credit card payments.
Do you have a minimum stay policy? This depends on the apartment, please contact us for more details.
Do you have any wheelchair-accessible apartments? We have two ground-floor apartments with easy wheelchair access, with the open-plan bedroom, sitting room, kitchen, and bathroom all on the ground-floor level. Note that the shower is not wheelchair accessible.
What are the early check-in or late check-out arrangements? Any request can be discussed with you, subject to your request and other upcoming reservations. Please note early check-in or late check-out this could incur a charge. Please ask at the time of your booking.
Do you allow pets at any of your properties? We do make exemptions to the no-pet rules at some of the locations. Please get in touch with us with your request.
Is your online booking platform or payment links secure? Yes. A credit/debit card number is required to make an online reservation. For your security, all personal information, such as your debit/credit card numbers or phone numbers, will be encrypted before being transmitted over the internet and at no stage does this information get relayed to any third parties.
